30+ days ago - req3865

On-site Tech Support Engineer (Wuxi)

In a nutshell

Location

Wuxi, China

Experience

3-7 years

Degree

Bachelor

KEY ACCOUNTABILITIES:
• Responsible for all Metrology/sensor related issues on XT and NXT platform
• Develop and implement solutions for technical problems escalated from 1st line team or by customer
• Deliver technical solution to improve system performance upon internal and external request
• On-site support when needed, e.g. hands-on actions
• Communicate with customer and convince them by giving technical explanation
• Handle escalation to GSC/DE for difficult problem
• Conduct training and/or knowledge-transfer to 1st line engineers and customer as required
• Provide feedback to factory for machine problem that may cause severe impact
• Provide support to Account team with technical expertise

COMPETENCES experience/skill/training:
• Proficient in English writing and oral communication with all involved parties. Prepare and make technical presentation as required.
• Require >2yrs experience on TWINSCAN service with good hands-on skills
• Required training level:
• Twinscan L2,L3 training
• L4,WET,NXT training preferred
• Being resourceful and passionate when encountering machine problem, able to narrow down issue by analyzing given facts.
• Capable to write systematic technical report, with clear line of thinking and expression in a logical way
• Good interpersonal skills to communicate with internal/external counterpart in a proper way
• Flexible attitude to off hour support, travel and overtime work