30+ days ago - req3895

Zone Quality Manager Taiwan


Customer Support

Mechanical engineering

Electrical engineering


In a nutshell


Tainan, Taiwan


Quality, Customer Support


>10 Senior



Job Category

Mechanical engineering, Electrical engineering, Physics




In Global Quality,
the Customer Focus (CF) department is responsible for bringing the voice of the
customer to our head-quarter, and for securing the right follow-up. To enable
this, the CF department consists of a network of Zone Quality Managers (ZQM’s)
located near our key customers, and a Customer Quality Care team, in charge of
following up on major Quality Issues (a.o. Customer Complaints).

Job Mission

Ensure ASML continuous quality improvements match
with customer expectations Assess zone processes and initiate improvements

Job Description

Interface with Taiwan customers on all quality
aspectsSetup and maintain customer quality dashboard:Align with customer on Customer Quality Indicators
(CQI’s)Secure buy-in from ASML Headquarters in case
requiredDrive CQI performance to agreed targetsManage customer complaints:Local intake & filteringManage proper follow-up through GQ CF Customer
Quality Care teamManage timely closure of complaint with customerManage customer auditsAlign with customer on audit agendaWork with GQ Audit team on follow-upDrive quality improvementsIntake, filtering, follow-up managing, and feedback
communication for Failure Analysis Requests (FAR’s)Review of ‘Dead-on-Arrival’ spare parts with local
CS team, drive follow-upIdentify and drive follow-up of major quality
escalationsAssess and improve zone processesAssist zone management by proposing process
improvements and participate in deployment of new and improved processesAssist zone management by initiating, driving and
tracking of improvements on the execution of crucial processesDrive and track follow-up of actions resulting from
audit findings


Bachelor/Masters degree with extensive years of
relevant experience


Experience in the semiconductor business

Experience in Professional Field Service Operations

Experience in Quality managementaspects within a high tech business to
business environment

Personal skills

Strong customer oriented attitude and customer
interfacing skills

Able to analyze and draw conclusions from data or
report information

Strong communication and influencing skills

Track record in process improvement/optimization

Analytical thinking skills

Other information

Willing to travel frequently within Taiwan (up to 50%)
and 2-3 times per year to Head-Quarter (Veldhoven/Wilton).