30+ days ago - req4837
Brion PWC field Engineer
In a nutshell
Shanghai - TCN, China
ASML-Brion computational lithography products support at customer site located in China Shanghai, Wuhan or Hefei etc.
Provide onsite product application support to customer engineering teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements to Brion. The ideal candidate will have excellent communications skills with passion for problem solving. Day-to-day
activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
1.1st line customer support role: liaise between Product Engineer Group and customer on recipe development
2.Product support: focus on product recipe debugging for advanced nodes, Drive, monitor of on-going customer engagements
3.Customer response: coordinate and drive technical responses to customer
4.Project ownership: define technical specs and timeline with customer; Product Engineering Group, drafting Statement of Work, establish regular review meetings
5.Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team
6.Working with our JIRA tracking system, and managing open customer cases
7.Conducting onsite basic training or coordinating requested training for our customer
8.Weekly reporting/tracking of customer engagement status
9.Travel: some travel required within China
Context of the position
Other information1.Master degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
2.Solid knowledge of OPC tools and lithography
3.Strong analytical and problem solving skills
4.Strong communication, plan & organization, collaboration andpeople/project leadership skills
5.Strong interpersonal skills and ability to work effectively withdifferent cultures
6.Fluent English speaking & writing skills
7.Prefer candidate have background in mask data preparation, physical design, lithography and other wafer processing steps