30+ days ago - req6350

Account Manager - Hillsboro, OR

Sales & Marketing

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In a nutshell

Location

Hillsboro - OR, US

Team

Sales & Marketing

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories, Other job categories, Other job categories

Introduction

ASML is one of the world’s leading manufacturers of lithography systems that help enable Moore’s Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources.We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands. We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation).

As the world’s leading semiconductor lithography machine (the machine that makes computer chips) manufacturer, ASML enables chip manufacturers to make cheaper, faster, chips, thereby enabling all the technology you use today. The machines we make require high speed, magnetically levitated stages with sub-nanometer accuracy, robotic mask delivery systems, mechatronic devices to shape and correct the laser illumination source, and optical modules that can detect sub-nanometer alignment errors and pattern distortions. Temperature controlled to milli-kelvins, particulate free, and operating in complete vacuum, the technical challenges are endless. Solving these requires expertise in servo controls, mechatronics, mechanical engineering, electrical engineering, embedded software engineering, optics, physics, manufacturing, industrialization, and more. If you like extreme challenges and want to help bring the next generation of technology to the world, then come join ASML.

If you have a passion for technology and innovation you’ll want to check us out. Be a part of ASML. Be a part of progress.

One Company, One Goal, Limitless Innovation. It's our people that make the difference.

Job Mission

Responsible to provide support, reporting, project oversight and assistance that directly promotes the business success of achieving all associated Account Management objectives in support of our customer world-wide.As part of the global account team, develop performance goals and measurables including timelines and success criteria focused to meet customer expectations.

Job Description

Track and drive activities and programs that are defined to meet Customer expectations.Manage weekly performance review meetings.Document all goals and objectives as well as timelines, owners and performance to expectations.

Provide oversight of the status of issues and associated actions entered into the Cymer system.This includes the capture (accuracy, scope, priority) and alignment of customer requests / Cymer commitments from the various customer meetings and touch points, status reporting both internally and for the customer, and progress to item completion with appropriate internal follow-up and escalation as necessary to meet requirements and milestones.

Communicate between Customer and Cymer San Diego.Expectations, escalations and help needed.

  • Assist with the development of the associated objectives (customer and internal alignment of scope and milestones) and the scoring / alignment of both internal and customer report card structures (e.g. Customer key objectives, Cymer Customer Intimacy).

Track customer forecast to actual and direct customer forecast and communicate on a regular basis.Identify gaps quickly and recommend solutions.

  • Collect input and feedback from all appropriate sources of information to contribute to our overall understanding of the business landscape.

  • Assist with the creation of part / labor level site quotations and periodic audit of site level billing invoices against contractual / commercial terms.

Work with the internal Customer change management resource to develop and communicate change roadmap including associated collateral for customer approval.

  • Collect information from the Direct Customer (e.g. ASML / Customer forecast), ASML WIP report, Field Service Management (dock and install milestones), customer (e.g. customer forecast report) to identify required changes in the existing MAF (Market Analysis Forecast) and to support the overall accuracy and timeliness of associated information including the TAM (Total Available Market) and competitive situation.

Ability to travel up to 25% annually (Domestic / International)

Education

  • Bachelor’s degree in a Technical / Engineering field or Marketing.

Experience

  • 2 – 5 years’ Business Account Management experience and Marketing Account Interface.

  • Experience in Complex / Large Scale Capital Equipment Industry required, Semiconductor industry experience preferred.i.e. Chipmaker customer requirements and drivers.

  • Technical knowledge of semiconductor manufacturing specifically on Litho desired.

Personal skills

  • Able to work independently and set priorities.

  • Self-motivated, organized, and proactive.

  • Customer communication and positioning,

  • Structured problem solving (5-why, root cause and closed-loop corrective action methodology)

  • Critical thinking skills,need to “think ahead”If-then-what thinking.If we do XXthen what are the consequences Strong communication skills, both written and verbal.

  • Excellent customer service skills, in-person or over the phone.Internal and external customers and customer interfacing.

  • Strong technical knowledge of the industry and product.

Context of the position

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 50 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Responsibilities include periodic travel to regional and overseas sites for product technical support and special support projects.
  • Work may include onsite technical support involving heavy lifting of equipment & modules.
  • Position will require technical work activity in a clean-room production environment and/or laboratory setting.
  • The environment generally is moderate in temperature and noise level.

Other information

We offer competitive salaries and benefits including medical, dental, vision, 401(K), and FSAs.

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and the business. EOE