30+ days ago - req6837

Account Manager

Sales & Marketing

Other technical job categories

In a nutshell

Location

Hefei, China

Team

Sales & Marketing

Experience

>10 Senior

Degree

Master

Job Category

Other technical job categories

Introduction

Accountabilities:

Business Alignment & Relationship Development

•Manages business alignment for customer accounts by identifying gaps in
customer expectation and ASML’s offerings and working to reduce those gaps.

•Develops and maintains an excellent customer relationship to ensure ASML’s
position as the continued vendor of choice. This is accomplished by creating
strong interface between multiple levels of the customer and ASML including
engineering, purchasing, planning, R&D / D&E, management, operations,
accounting, finance, product groups and marketing, corporate auditors, deal
structure team, legal/contract, etc.

•Conveys a strong understanding of the customer’s expectation; recognizes the
business linkages and strategies with present and future customers’ needs
effectively to ensure customer satisfaction and account profitability.



Business Goals & Strategy

•Helps to develop clear goals and success factors directly linked to the
achievement of the Global business strategies long term and short term as they
relate to applicable accounts.

•Ensures ASML strategies are translated into specific objectives, action plans
and metrics for the local Account.

•Assigns clear accountabilities to the local Account Team by providing
appropriate guidance.

•Proactively looks for ways to improve RequisitionLocal, quality, and service to existing
customers through appropriate relationships and feedback mechanisms.

•Looks for ways to develop and build potential new customers and markets for
ASML products.



Account Escalation Support

•Responsible for operational success, strategic alignment and integration of
activities with Customer Support to ensure integrated customer account
management.

•It is an escalation channel in the account team.

•Gets involved if any issues (technical & non-technical) cannot be resolved
in the normal functional channel (such as CS escalation), to ensure the
appropriate priority is given to the issue.

•Balances the customer’s needs verses ASML's resource/priority.

•Proactively looks for ways to improve RequisitionLocal, quality and service to customers
through appropriate relationships and feedback mechanisms.



Commercial Activities

•Develops and inputs accurate sales forecast for applicable accounts and ASML management.


•Gathers and communicates customer and market information to ASML management and
marketing.

•Negotiates sales and CS purchase contracts including pricing and T&C with
customers within ASML guidelines.

•Manage sales order to closure.

•Ensures that all quotation orders and all other customer communication are to
be handled promptly and accurate.

Minimum 10 years proven record in B2B sales management in SEMI/capital equipment industry
Experienced in managing domestic and global customers in an advantage
Strong leadership competent, influencing and presentation skills