30+ days ago - req6889

Customer Support Engineer-Wuhan

Customer Support

Other technical job categories

In a nutshell


Wuhan, China


Customer Support


3-7 years



Job Category

Other technical job categories

Job Description:
- Install equipment at customer's
locations, including equipment with new features, unload components, inspect
for damage, assemble, align and test. Analyze applicability, accuracy and
adherence to design specifications. Recommend design changes or substitution of
materials when appropriate.

- Evaluate and diagnose problems and
make appropriate repairs. Work with co-workers, customer & field support in
isolating and solving problems.

- Maintain and optimize equipment on a
daily basis to enhance functionality and prevent problems.

- Train customers in use and routine
maintenance of equipment. Answer customer questions and assist customers in a
professional manner. Act as a resource for users on routine malfunctions.
Advise users of appropriate actions to correct malfunctions and may recommend
changes in user procedures.

- Perform administrative and
coordination duties, including pass-downs, work orders, field service reports,
system problem reports, and monthly reports. Prepare written technical reports
on an independent basis. Provide if appropriate support and assistance to less
experienced ASML or local personnel as necessary.

- Should expect to spend more than 50%
of the time inside the clean room working with mechanical and electrical

- Can work flexibly, can accept
overtime working

- Have initiative to communicate with
colleagues and learn from them

- Can accept manager/leader’s
arrangement based on company business needs

Educational Level:
- Position requires a BS degree in an
engineering field or equivalent experience, mechanical aptitude, and knowledge
of pneumatics, hydraulics, electronics, semiconductor processes, relevant
software, and related.
- Knowledge of safety procedures
- Sufficient oral and written English

Personal Skills:
- Off line analysis capability
- Analysis techniques and tools
- Analyzing capability
- Open-minded and communication skills
- Passionate and willing to learn