30+ days ago - req8567

Software Competency Engineer

Customer Support

Software Engineering

In a nutshell

Location

Singapore, Singapore

Team

Customer Support

Experience

3-7 years

Degree

Bachelor

Job Category

Software Engineering

Job Description

- Able to solve Software and Fab Automation related issues.

- Provide 7x24 on-call support (on-site when necessary) to
the 1st line team during escalation.

- Engage with GSC or Factory support (D&E, Service
Engineering, etc.) effectively during escalation and maintain the relationship
with related peer groups (e.g. TS engineers from other countries).

- Lead in technical escalations in terms of defining
Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly
with all stakeholders.

- Attend customer meetings together with fab team when
necessary.

- Involve in various projects and continuous improvement
initiatives from both internal and external customer.

- Perform specialized technical services to Sales and / or
other departments or (internal) customers, function as a point of technical
expertise.

- Keep up with relevant developments in own specialist
field, teach others in own field of expertise.

- Actively share information and Best Known Methods (BKM)
within local organization and peer groups.

Education

- Bachelor or Masters/PhD in Electrical Engineering, Chemical Engineering, Materials Science, Mathematics or Physical Sciences

Experience

- Working knowledge of Solaris UNIX OS

- Working knowledge of Redhat LINUX OS

- Working Knowledge of UNIX/Shell scripting language

- Working knowledge of SECS/GEM standard for semiconductor
equipments

- Familiar with Fab Automation software

- Knowledge of basic computer troubleshooting and networking

- Knowledge of productivity & collaborative software
such as MS/PowerPoint, MS/Excel, Sharepoint, OneNote

Personal skills

- Strong logical thinking, problem solving skills, attention
to details and a quality mindset.

- Good professional communication and presentation skills
with all internal and external stakeholders.

- Possesses strong will to keep pushing himself/herself to
achieve more and exceed expectations.

- Proactive attitude and open mindset towards learning and
self-growth.

- Excellent teamwork and strong ownership are mandatory.

- Flexibility is highly appreciated, given the dynamic
business environment in the local team.

- Able to withstand high stress and work independently during
escalations.