30+ days ago - req9043

Field Service Engineer - Front Half - Night Shift

Customer Support

Electrical engineering

Electrical engineering

Other technical job categories

In a nutshell

Location

Chandler - AZ, US

Team

Customer Support

Experience

3-7 years

Degree

Associate

Job Category

Electrical engineering, Electrical engineering, Other technical job categories

Introduction

ASML is one of the world’s leading manufacturers of lithography systems that help enable Moore’s Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources.We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands.We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation).

As the world’s leading semiconductor lithography machine (the machine that makes computer chips) manufacturer, ASML enables chip manufacturers to make cheaper, faster, chips, thereby enabling all the technology you use today. The machines we make require high speed, magnetically levitated stages with sub-nanometer accuracy, robotic mask delivery systems, mechatronic devices to shape and correct the laser illumination source, and optical modules that can detect sub-nanometer alignment errors and pattern distortions. Temperature controlled to milli-kelvins, particulate free, and operating in complete vacuum, the technical challenges are endless. Solving these requires expertise in servo controls, mechatronics, mechanical engineering, electrical engineering, embedded software engineering, optics, physics, manufacturing, industrialization, and more. If you like extreme challenges and want to help bring the next generation of technology to the world, then come join ASML.

If you have a passion for technology and innovation you’ll want to check us out. Be a part of ASML. Be a part of progress.

One Company, One Goal, Limitless Innovation. It's our people that make the difference.

Job Mission

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Job Description

  • Front half nights – 3 – 4 – 4 – 3 (Compressed work week)6pm – 6:30 am.
  • Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
  • Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
  • Maintains an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
  • Assists customers in the receipt, installation, and testing of company equipment.
  • Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
  • May provide service education to customer’s service and operations staff.
  • Ensures that parts are available and as specified for service requirements.
  • Maintains appropriate tools are on hand and as required.
  • Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
  • Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
  • Uses company technical documentation and provides feedback for improvement.
  • Performs other duties as assigned.

Education

  • High school diploma or equivalent
  • Associates Degree or higher preferred or similar Military / vocational experiences.

Experience

  • Minimum of two (2) years of field service engineering experience required or relevant work related experience is required.
  • Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
  • Laser and vacuum experience preferred.
  • Has led one installation or significantly contributed to the successful installation of products at multiple sites.
  • Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet.
  • Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
  • Ability to collect, translate, and analyze data
  • Intermediate level of technical knowledge of electronics.
  • Ability to facilitate resolution of technical challenges.
  • Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
  • Ability to read and analyze opto-mechanical and electronic schematics.
  • Protocol, and Computer Networking.
  • Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
  • Intermediate level of technical knowledge of electronics.
  • Must be able to successfully meet customer site access requirements such as:background checks, safety training, and cleanroom access (gowning and breathing apparatus).
  • Excellent written and verbal communications skills.
  • Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
  • For regions - oral and written English language skills preferred.

Context of the position

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 50 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Responsibilities include periodic travel to regional and overseas sites for product technical support and special support projects.
  • Work may include onsite technical support involving heavy lifting of equipment & modules.
  • Position will require technical work activity in a clean-room production environment and/or laboratory setting.
  • The environment generally is moderate in temperature and noise level.
  • Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine).
  • Must be able to work in small, confined spaces.

Other information

We offer competitive salaries and benefits including medical, dental, vision, 401(K), and FSAs.

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and the business. EOE