30+ days ago - req9437

Cymer-Field Service Engineer

Customer Support

Electrical engineering

In a nutshell

Location

Wuhan, China

Team

Customer Support

Experience

3-7 years

Degree

Bachelor

Job Category

Electrical engineering

Introduction

Provides onsite field service supportthrough the performance of installations, upgrades, repairs, and maintenance ofcomplex capital equipment and systems.Troubleshoots either to resolve issues directly or through referringadvanced issues to technical support resources.Acts as a customer service advocate, instructing customers in theoperation and maintenance of the system.

Job Description

Analyzes, diagnoses, andtroubleshoots Cymer equipment problems via telephone or at customer site.
Performs installation, repair,retrofits, upgrades and preventive maintenance on Cymer equipmentinstalled at customer sites.
Maintains an assignedinstallation equipment base.Thisincludes providing primary support, forecasting, conducting customersupport meetings, and ensuring regular communication with the customer.
Assists customers in the receipt,installation, and testing of company equipment.
Conducts equipmenttroubleshooting, analysis, and debugging in support of installation oroperating activities.
May provide service education tocustomer’s service and operations staff.
Ensures that parts are availableand as specified for service requirements.
Maintains appropriate tools areon hand and as required.
Travels as required for thepurposes of performing service activities at customer sites or backfillingfor other Cymer Field Service Engineers.
Completes service, expensereports, and other administrative responsibilities in accordance withCymer’s procedures and with supervisor’s approval.
Uses company technicaldocumentation and provides feedback for improvement.
Performsother duties as assigned.

Experience

Generalproficiency with tools, systems, and procedures required to accomplish thejob.May need to consult with higherlevel staff members on some technical issues. Minimum of two (2) years of experienceis required.
Minimum of one(1) year experience in optics, laser, and/or semiconductor manufacturingequipment experience is preferred.
Laser and vacuumexperience preferred.
Has led oneinstallation or significantly contributed to the successful installationof products at multiple sites.
Requires experienceusing the following software packages: Excel, Word, PowerPoint, LabView,Internet Protocol, and Computer Networking.

Personal skills

While performing the duties of this job, theemployee routinely is required to sit; walk; talk and hear; use hands tokeyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl,reach, and stretch.
Must be able to apply hand manipulation for handcontrols, and perform grasping and wrist/forearm rotation.
The employeemay occasionally lift and/or move up to 50 pounds.
May requiretravel dependent on business needs.
May be requiredto climb or balance.
Must be able touse breathing apparatus.
Schedule may vary considerably toinclude evenings and weekends as well as long hours based on businessneeds.
May be assigned a compressed or alternate workschedule to meet customer needs.
May be assigned an “on call” type work scheduleand may be required to respond to customers with little or no advancenotice.
The environment generally is moderate intemperature and noise level.
Occasionally may be exposed to loud noise burstsand may be exposed to toxic gases (fluorine).
Must be able to work in small, confinedspaces.