30+ days ago - req9496

Customer Support Service Engineer

Customer Support

Mechanical engineering

In a nutshell


Wilton - CT, US


Customer Support


3-7 years



Job Category

Mechanical engineering


ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations and supporting the customers in the use of these systems in their production process.
CS Central enables effective support of the customer by providing technical knowledge. Competency Engineering is part of Customer Support High Volume Manufacturing (CS HVM) Engineering in the Operations group. The CS HVM Competency Engineer reports to the group lead CS HVM Competency Engineering.The Competence Engineering group focused on Reticle Stage, Reticle Handler and Optical Module is based in Wilton, Connecticut, USA.

Job Mission

The mission of Competency Engineering is to enable our service engineers in the field, to be successful in supporting our customers. As an expert in a machine competence you will function as the technical interface between CS Local organizations and ASML Wilton organizationfor the high-volume installed base.

In this role you will be responsible to represent the CS sector in the cross-sector project team where technical solutions are defined. Next to that you will be responsible for the completeness and the quality of all knowledge, tools and spare parts (=Service Mix) that are required to diagnose, repair and recover ASML systems installed in a customer fab.

You combine in-depth subsystem knowledge with field experience and the ability to consolidate this into worldwide best practices. Next to your CS field colleagues, you will interface with the Development & Engineering, Manufacturing and Supply Chain sectors. Your awareness of the environment in which your field service colleagues perform maintenance, enables you to identify and solve gaps in our service mix and to deliver end-user feedback in improvement projects in Wilton.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

In the ASML product life cycle you will have the following responsibilities:
-Perform in-depth analysis of structural issues of the high-volume installed base at our customers.
-Identify structural improvements to the design of ASML products and estimate their impact on CS operation.
-Identify structural improvements to the Service Mix and implement them globally in CS.
-Handshake and validate Service Mix that is supplied with new products and functionalities by Development & Engineering while safeguarding the needs for Fab Teams to be able to execute maintenance independently of external support.
-Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer.
-Facilitate and maintain a global competency network.


Master's Degree in a technical area, or equivalent experience.

Personal Skills

-Pro-active attitude and taking initiative.
-Analytical skills.
-Helicopter view.
-Flexible but result driven.
-Team player with excellent communication skills in a multicultural work environment.
- Excellent verbal and writing skills in English.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer.